PRIVACY POLICY
This is the privacy policy for GRAND GLASS REPAIRS – DOOR & WINDOW GLASS REPLACEMENT PTY LTD ABN 73661637270.
GRAND GLASS REPAIRS – DOOR & WINDOW GLASS REPLACEMENT PTY LTD values and respects the privacy of the people we deal with. Roo Glass Replacement Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
The Privacy Act defines personal information as:
“information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.”
Types of personal information we may collect
Your name, contact details and other information you provide when you:
• Enquire about or request a quote for our products and services;
• Purchase our products or services;
• Register as a user of our website;
• Subscribe to any newsletters or other publications that we may offer from time to time;
• Participate in any competitions or promotions that we may run from time to time;
• Provide feedback or make a complaint.
How we collect your personal information?
We collect most of the personal information that we hold directly from you when you interact with us. This includes, but is not limited to, when you:
– Enquire about or request a quote for our products and services;
– Purchase our products or services;
– Register as a user of our website;
– Subscribe to any newsletters or other publications that we may offer from time to time;
– Participate in any competitions or promotions that we may run from time to time;
– Provide feedback or make a complaint.
We may also collect your personal information from third parties, including:
– Service providers that we engage to help us run our business or deliver our products and services, such as website hosting providers, payment processors and IT service providers; and
– Third parties that you have authorised to provide us with your personal information, such as social media platforms.
If you do not provide the personal information that we request from you, we may not be able to properly respond to your enquiry or provide you with the product or services you require.
How we hold your personal information?
Your personal information is generally held by us in electronic databases and servers located in Australia. We may also hold your personal information in hard copy form.
We take reasonable steps to protect the personal information that we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
How we use your personal information?
We may use your personal information for a variety of purposes, including but not limited to:
– Responding to your enquiries or requests;
– Providing you with the products or services that you have requested;
– Processing payments;
– Communicating with you about our products or services and events that may be of interest to you;
– Administering any competitions or promotions that you have entered;
– Improving our products or services; and
– Managing our relationship with you.
We will only use your personal information for the purpose for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis on which we are relying.
What are cookies?
Cookies are small text files that are placed on your device (computer, tablet or smartphone) when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
How we use cookies?
We may use cookies for a number of purposes, including but not limited to:
– To allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it;
– To help us improve the way our website works; and
– To gain an insight into visitor behaviour so that we can continually improve our website experience.
You can find out more about the cookies we use and how to disable them in our Cookie Policy.
Your rights in relation to your personal information
You have certain rights in relation to the personal information that we hold about you, which include the right to:
– Request access to your personal information;
– Request correction of your personal information;
– Request deletion of your personal information; and
– Object to our use or disclosure of your personal information for a particular purpose.
If you would like to exercise any of these rights, please contact us using the details set out below. We will respond to your request within a reasonable period after it is made. Please note that there are exceptions to these rights, and not all
Google Analytics
We use Google Analytics to collect information about how you use our website. This information helps us to improve the way our website works and make it more user-friendly. The types of cookies used by Google Analytics are described here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
You can opt out of having your data collected by Google Analytics by using this tool: https://tools.google.com/dlpage/gaoptout?hl=en
Facebook Pixel
We use Facebook Pixel to collect information about how you use our website. This information helps us to improve the way our website works and make it more user-friendly. The types of cookies used by Facebook Pixel are described here: https://www.facebook.com/policies/cookies/?ref=pf
You can opt out of having your data collected by Facebook Pixel by visiting this page: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
What do we need your personal information for?
The primary purpose for which we collect, hold, use and disclose your personal information is to provide you with the glass replacement and installation services that you have requested from us.
We may also collect, hold, use and disclose your personal information:
· to process payments;
· to communicate with you;
· to comply with our legal obligations; or
· for any other purpose that is permitted by law.
Who do we disclose your personal information to?
We may need to disclose your personal information to third parties including but not limited to the following:
· our business partners, suppliers or sub-contractors;
· professional advisers;
· government bodies and regulatory authorities; and
· law enforcement agencies.
We will only disclose your personal information for a purpose that is related to the primary purpose of collection (or a secondary purpose that you would reasonably expect), or where you have consented to the disclosure. We will not sell your personal information.
Do we transfer personal information overseas?
We may need to disclose your personal information to third parties located overseas. By providing us with your personal information, you consent to the disclosure of your personal information to recipients located in countries other than Australia.
If we do disclose your personal information to overseas recipients, we will take steps to ensure that the recipient handles your personal information in accordance with this Policy and the Privacy Act (including implementing reasonable security safeguards).
How do we keep your personal information secure?
Your personal information is stored in a combination of paper and electronic files, databases and systems. We take reasonable steps to protect all personal information we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
We also take reasonable steps to destroy or permanently de-identify personal information we no longer need. However, please note that no data storage system is 100% secure and we cannot guarantee the security of your personal information.
What are your rights in relation to your personal information?
You have the right to:
· request access to the personal information we hold about you;
· update and correct any errors in the personal information we hold about you;
· request that we delete the personal information we hold about you; and
· opt out of any marketing communications that we may send to you.
Links to third party sites
This website may contain links to third party websites. We are not responsible for the privacy practices or the content of any linked website. We encourage you to read the privacy policy of every website you visit.
Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes by posting an updated version of this Privacy Policy on our website.
How can you contact us?
If you would like to access your personal information, or if you have any questions in relation to this Policy or how we handle your personal information, please contact our Privacy Officer at:
If you have any questions in relation to this Privacy Policy or the personal information we hold about you, please contact us using the following details:
Grand Glass Repairs – Door & Window Glass Replacement
ABN: 73661637270
Mailing Address: 11/10-12 Belmore st, Ryde NSW 2112
Email: privacy @grandglassrepairs.com.au
Phone: 02 7255 6156
If you are not satisfied with the way in which we have handled your personal information or a complaint that you have made to us, you may make a complaint to the Office of the Australian Information Commissioner using the details set out below:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Website: www.oaic.gov.au;